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Returns & Exchanges FAQ

How to Use the Self Serve Returns and Exchanges Portal

If you would like to return your purchase, please navigate to our returns portal here. You will be instructed to enter your order number and shipping zip code. If you don't remember your order number, no worries! Please click here to learn how to fin

Return Policy

Our return policy ensures all our customers have an amazing shopping experience. At Shop Home & Heart, we are always in motion! For this reason, we offer exclusive deals that are only available for a limited time. Therefore, we can only offer a retur

Can I exchange my order for a different style or size?

The deals offered on Shop Home & Heart are available in limited quantities for a short time, so we typically can’t offer exchanges. Please note that we can only perform same item exchanges so long as the original item can be returned as per our retur